Alternative text: We have assisted Heathrow Airport in developing, trialing and implementing future passenger travel processes including self boarding (including biometrics), Positive Boarding (passenger tracking) and use of biometric technologies to streamline the passenger experience.
Alternative text: Recently contracted by Heathrow Airport to deliver the Integrated Planning Manager function for new Terminal 2; the role included leading, developing and embedding best practice into the business as usual operation. Deliverables included the production and continuous development of Plan Do Review tools, development of the T2 weekly forecasting data and running the T2 PDR sessions with the terminal community to ensure success.
Alternative text: Extensive experience working with international clients to develop strategies to optimise the existing passenger security screening process. The strategies subsequently included trialing recommended processes and layouts, which demonstrated a significant throughput increase without compromising security.
Alternative text: Using our comprehensive knowledge of airline/airport process and innovation including biometrics one of our consultants worked with other industry stakeholders to develop the IATA Checkpoint of the Future (SmartSecurity) proceses Blueprints.
Alternative text: An Innoaviate consultant was the project lead for the design and construction of the Barcode Queue Measurement (BQM) podiums and Positive Boarding podiums rolled out at Heathrow. The podium design was taken from concept, through numerous interim designs and gained sign-off from HAL and project stakeholders for the production solutions.
Alternative text: Combining our technology and operational knowledge we have produced both mobile (iPad) and PC based applications to assist passengers through their airport journey; providing real time tailored journey information, while enhancing their experience and optimising airport resource and facilities.
Alternative text: The Innoaviate team have in-depth understanding of the regulatory, systems, infrastructural and stakeholder requirements to support clients in researching, developing and implementing technologies into a live operation.
Alternative text: Neville has been the project and process lead for the development, testing and launch of the award winning Positive Boarding system at Heathrow. Responsible for leading stakeholder working groups through all project phases, from capturing detailed business requirements, to solution design and live operational delivery.
Alternative text: Subject matter expert for Self Boarding, defining, piloting the industry first common use biometric self boarding solution at Heathrow airport, assisting Heathrow to procure and develop the business as usual solution, and working with carriers to embrace the new processes and technology.
Alternative text: Using over 15 years of airport/airline passenger and baggage processes knowledge and operational experience to accurately model passenger processes and report potential impacts of process and capacity changes. Using a holistic operational knowledge we are able to make robust process or facility recommendations to improve experience, capacity and reduce opex + capex.
Alternative text: Extensive experience in designing and running operational trials. Responsible for leading stakeholder working groups through all project phases, from capturing detailed business requirements, to solution design and live operational delivery.
Alternative text: Experienced in identifying process improvement opportunities and assessing their impact. Deliverables have included modelling the key functional areas and determining the space required to successfully perform improved processes.
Alternative text: Experienced in providing consultancy services to: 1: produce processes that incorporate new systems and automation 2: design a road and parking layout that will facilitate and optimise the use of control system 3: prepare user requirement specification for systems 4: identify potential providers of the equipment 5: oversee the procurement of the systems and processes
Alternative text: Neville Coss
Alternative text: Chris Hatton
Alternative text: James McDonald
Alternative text: Eryka Harrison
Alternative text: Darryl Bushaway
Alternative text: Jon-Paul Priest
Alternative text: Nigel Castle
Alternative text: Julien Roquet
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innoaviate, Neville Coss, innovation, airport innovation, airport consulting, commom departure lounge, Heathrow biometrics, aiport technology, fast travel, self bag drop, Heathrow self boarding, self tagging, Positive boarding, passenger tracking, airport automation, layout design, process design, airport capacity assessment, process optimisation, aviation consulting, aviation consultants, airport operations, airport process improvement, airport passenger screening, airport consulting, airline consulting, air cargo consulting, distribution consultancy, logistics consulting, operational research, industrial engineering
innoaviate provides demand, capacity, optimisation and design services to airports, airlines, logistics, air cargo businesses worldwide.
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